Communication
Can I send my customer a AutoPlay Video Email with attachments?
You can add attachments to your email via the 'Add/Edit Attachments' section. You can choose any PDF or JPG from your PC or device just as you would with a normal email. The current limit to upload files for attaching to emails is 15mb (as at ...
How do I create an audio recording?
When in the Create/View Email screen click on the microphone icon to access the audio controls. Clicking on the 3 dots icon will let you 'Upload audio file', 'Select branded audio' or 'Use Listing Audio' (if one exists). You can record audio using ...
When building an email how do I change the order of my images?
Once you are on the Create/View Email screen you can drag and drop your listing images to change the order they display in the video. This will not affect your listing. When on mobile drag and drop can be difficult, so you can use the buttons ...
How do I know when my customers have viewed my email, or replied to an email or SMS?
When an email has been sent it will appear in the 'Communications' section. When the email is viewed you will see a small red circle with a count of the views. This will be '1' if the email was opened, and then an additional count for each time the ...
What is the difference between Standard Responses and Standard Text?
Standard Responses can be set up with a full selection of email template, images, and even video. Standard Text is only used to populate text within your email. Depending on your email templates, you may have been set up with either option. ...
What is an SMS Email?
The communications section has options to create three different types of communications to your customer. 1. New Email Response - this allows the user to create a email response with or without video 2. New SMS Message - if your account is set up ...
Where can I send an AutoPlay Email Response from?
If your User account has the right role management settings then you can send an AutoPlay Video Email Response from an individual Listing, from the 'Emails' screen (under Communications in the left hand side menu) or from the Lead screen. When on ...
How do I create an AutoPlay Video Email Response or SMS?
Communication now has it's own menu item (represented by the two speech bubbles). In this menu you can send an Email or an SMS to the individual on the lead. You can scroll down to the 'Communications' section you can see any previously created ...