Can I send my customer a AutoPlay Video Email with attachments?

You can add attachments to your email via the 'Add/Edit Attachments' section. 

You can choose any PDF or JPG from your PC or device just as you would with a normal email.   The current limit to upload files for attaching to emails is 15mb (as at September 2021).

If you have completed a Test Drive, Appraisal or Write Up Form the PDF can be attached to your branded AutoPlay Video Email Response, a very professional way to follow up with your customers after their visit to the dealership.

You can read more about adding Attachments to emails HERE

• Related Articles

• Where can I send an AutoPlay Email Response from?

  If your User account has the right role management settings then you can send an AutoPlay Video Email Response from an individual Listing, from the 'Emails' screen (under Communications in the left hand side menu) or from the Lead screen.  When on ...

• What is an SMS Email?

  The communications section has options to create three different types of communications to your customer. 1.  New Email Response - this allows the user to create a email response with or without video 2.  New SMS Message - if your account is set up ...

• How do I create an AutoPlay Video Email Response or SMS?

  Communication now has it's own menu item (represented by the two speech bubbles).  In this menu you can send an Email or an SMS to the individual on the lead.  You can scroll down to the 'Communications' section you can see any previously created ...

• How do I email or sms the wholesaler some vehicle details?

  You can click on the Communication icon to 'Email PDF', 'Email Wholesaler' and 'Send SMS'.  Note that 'Email PDF' will email exactly the same form as you can print so it may be appropriate to select the 'Email Wholesaler' option - this removes any ...

• How do I know when my customers have viewed my email, or replied to an email or SMS?

  When an email has been sent it will appear in the 'Communications' section.  When the email is viewed you will see a small red circle with a count of the views.  This will be '1' if the email was opened, and then an additional count for each time the ...