A recent update introduces a feature enabling users to change a contact directly from a lead. To access this option, users must possess appropriate permissions within the dealership's Role Management system. They will be able to search through existing contacts already stored in the dealership address book.
Enhanced Match and Merge Similar Leads Function (SPW-8570)
Expanding on the current Match and Merge Similar leads feature, we've enhanced it to offer dealerships greater refinement in matching Lead Types. Specifically tailored with the new AutoPlay Call Capture functionality in focus, dealership accounts can now set individual match and merge preferences based on the type of ingested lead. More on how this can be configured and provisioned
HERE
Wholesale Quote Submissions via Email (SPW-8607)
Building on from the existing SMS functionality where a wholesaler can be sent a link that will bring up a form detailing the appraisal specifications and images and an option to submit a quote, this has been expanded to also be used via email
Default Auto Complete on Test Drives (SPW-8689)
To save users from manually selecting Auto Complete on each test drive, a new setting has been created that will have this option pre-populated. This is a dealership-wide setting that is applied on all Test Drives.
Improvements to In Market Leads Communications (SPW-8535)
In Market Lead matches can now be contacted directly from the matched record screen with quick buttons that mirror the options available from on the lead directly
Improved Deleted User Settings Checks (SPW-8524)
There is now an enhanced option available that can be applied to a dealership account that does some enhanced checks on a user that is being marked as deleted. This will now prompt for a range of settings that the selected user is attached to that will need to be updated before they can be deleted.
Bulk Allocated Lead Actions Now Prompt For Summary Email (SPW-8523)
When a user is bulk allocating leads, this process will now have an option to 'Send User Lead Allocation Notification'. This will send a summary email to the recipient of the leads that they have been assigned X amount of leads.
We have now added both Drive Train and Transmission to the vehicle select screen to allow more visibility to the user when having to choose between similarly marked listings.
Appraisal Declaration Read Only Status (SPW-8496)
Appraisal Declarations can now be set up to be Read Only in the AutoPlay interface, this will still allow integrations and the AP Lead API to make amendments to these, but users input will be restricted.
Available To Order (Trade Me only field) (SPW-8639)
A new field available to dealership to advertise on Trade Me is the 'Available to Order' option. This is essentially marking the vehicle as a virtual listing, and may not be physically available at present, but can still be ordered new.
Custom Lead Fields are now able to be referenced through Automations
@[CUSTOMFIELD_xxx]
Automation Time Frames (SPW-8837)
We have added several new time frame options to aid with different dealership and OEM workflows. The Selectable time frames that have been added are 45 minutes, 4 Months and 5 Months. These are to complement the existing options available
Write Up Accessories Can Now Be Ordered (SPW-8554)
Write Up Accessories are now able to be ordered in appearance on both the write up form and also the printed write up form
Assorted Bug Fixes and Improvements
- (SPW-8817) Role Management yard display issues resolved
- (SPW-8816) Some values were unable to be removed and saved from specific record types
- (VDP-254) Updates to the Horizontal search bar text size
- (SPW-8766) OEM Brand dashboard filters showing incorrectly
- (SPW-8755) Geo-blocking was enabled on the AP servers
- (SPW-8743) Duplicated make for 'MG' caused issues with write up accessories
- (SPW-8719) OCR scans were still able to be run when roles were not active on the account
- (SPW-8718) Individual Tall Bob SMS IDs are now held in AP to use for a compiled billing report
- (SPW-8645) Auction Online logo updated
- (VDP-249) Sort Option is now required to build a VDP script
- (SPW-8473) Inactive users are not able to earn reward points, minimum activity has been enforced
- (SPW-8693) Some appraisal email tags were not generating the data correctly in communications
- (SPW-8690) Some Mandatory fields were not being enforced on appraisals
- (DAPI-467) Listing Labels have been added to the Data API for more enhanced vehicle searches
- (SPW-8659) Trade Me URL link will be removed from a listing when the vehicle is removed from Trade Me
- (SPW-8614) Trade Me Export list screen has been updated to force an update to the listing when the Trade Me tick is selected/unselected to push this through instantly (API)
- (SPW-8638) Additional Trade Me listing validations for New and Demo listings
- (SPW-8615) A user On Holiday functions have added tooltips are have been reorganised to be more intuitive
- (SPW-8543) Fuel Saver can now be removed from running automatically on vehicles within a yard that has been marked as 'Is Brochureware'
Latest Integrations
AutoGrab
Value your stock and trades with AutoGrab
Recently AutoPlay integrated with AutoGrab to help bring our
customers access to AutoGrab’s unique approach to real-time pricing in the
automotive market. AutoGrab allows
dealers to price Listings and value Trades with real time market intelligence –
helping dealers make data-driven decisions - all without leaving the comfort of
their AutoPlay Sales Pipeline account.
Other than a one off set up fee if you are already utilising
AutoGrab services you won’t need to pay AutoPlay any additional monthly fees due
to an arrangement with AutoGrab. If you
want to find out more about AutoGrab pricing services you can click on the READ
MORE link below, or delve into the nuts & bolts via
Avanser
See the full picture with Avanser Call Capture
Many dealers estimate that between 30% to 40% of their leads
originate from phone leads, yet most dealers are not doing anything in order to
capture those leads – resulting in a big ol’ blackhole impacting on dealers
marketing and lead management decision making.
AutoPlay has collaborated with Avanser to allow dealerships and OEM's to
automatically capture phone leads to their AutoPlay Sales Pipeline Dashboard -
giving our customers the full picture of lead activity.
Dealerships can purchase from 1 to 100 phone numbers via AutoPlay to help them
get a true measure of the results of their marketing activity. Whilst Avanser’s services are most powerful
when using a unique number for each of your marketing channels, AutoPlay can
also offer a low-cost option of just one number which could cost less than
$200-$300 p.m depending on the volume and minutes of calls received every
month.
AutoPlay can route these calls to the correct Yard or by
entering a short PIN number, Salespeople can make sure calls they answer are
allocated directly to them within the Sales Pipeline. In addition we are currently testing the
automatic merging of captured Phone Calls to existing leads in AutoPlay (be
they Phone, email or manually loaded leads).
To find out more about this service you can read more via the link.
READ MORE
Impel
Automate customer comms with Impel Sales AI
AutoPlay have recently completed a integration with Impel
Sales AI that allows dealerships that utilise AutoPlay Sales Pipeline to kick
of an automated Sales AI run by Impel AI to communicate with their
customers. With this integration any
lead captured within AutoPlay is pushed to Impel AI, who then will
automatically communicate and nurture your leads through towards a sale – at
which point will hand off qualified and ready-to-buy customers to your sales
team.
All comms that the AI has sent the customer will be
automatically appended against the lead in AutoPlay – ensuring your team have a
full picture of all customer comms without having to log in to two separate
systems. If you would like to know more
about Impel AI you can email sales@autoplay.co.nz
or visit the Impel AI website via the link below.
READ MORE
Tips and Tricks
Boost Auto
Your 15-point plan to more sales with Boost Auto
Boost Auto is an independent advisory service that provides dealers,
dealer groups and OEM’s with Sales Training, Market Entry and Strategic
Planning, Insights & Trends and more.
Boost Auto is run by Anthony MacLean who uses his extensive knowledge of
the automotive retail market in NZ to help fine-tune sales & marketing
efforts, improving closing rates, driving down cost per lead and improving
marketing effectiveness.
We first came across Anthony when he was launching the MG network in NZ and
we’ve been mutual fans ever since.
Recently Boost Auto has published a new article on their blog that is
all about how he see’s dealers getting the most from AutoPlay – well worth a
read and check out his other services whilst you are there.
READ MORE