Current Status

Current Status

Check this page for any known issues AutoPlay users are experiencing with any of AutoPlays Services;

Known Issue 05/07/19 - Saving to Home Screen on iOS
Issue:  If you save AutoPlayAuto.com to the home screen on iOS it will disable the camera access.  This only occurs if the application is saved to the home screen.  
Status:  Not Resolved.  This is a known bug with iOS that Apple have acknowledged.  Awaiting a fix from Apple.  See https://bugs.webkit.org/show_bug.cgi?id=185448#c20
Resolution:  Apple have yet to confirm an ETA for a fix for this issue.  If using iOS don't save to Homescreen as your camera will not work.  Instead save as a favorite by using the 'Add Bookmark' option.

Known Issue 01/07/19 - Access To Camera & Microphone On Certain Browsers
Issue:  You cannot access the Camera or Microphone on certain browsers when viewing AutoPlayAuto.com.  In particular on iOS Chrome will not allow access to the Camera, whilst Chrome is the preferred browser when using an Android device or Desktop PC
Status:  Not Resolved.  This is a known limitation with certain browsers.  Search "browser compatibility" for more info.
Resolution:  Use the preferred browser for each platform - iOS = Safari, Android = Chrome, Windows = Chrome or Firefox

Known Issue 01/07/19 - Samsung Browser Photo Crash
Issue:  In Samsung browser on Samsung S8 when accessing the camera, not taking any photos and repeating this process multiple times (minimum 2x) it causes autoplayauto.com to crash.
Status:  Not Resolved.  Google made a change to their code which affects Samsung browser causing it to abort the app when a condition is met rather than returning an EBUSY result. It only happens on Android.
Resolution:  Requires a patch by Google - no publicized intent to do so.  Further research being completed by AutoPlay development team.

    • Related Articles

    • Using AutoPlay With Thin Client/Remote Desktop/Citrix/VMWare

      https://www.autoplayauto.com/ will work within a remote desktop environment.  However depending on your dealerships exact set up you may face incompatibility with camera and microphone use. (Note - this is generally a limitation of thin client/remote ...
    • How To Reset My Login Password

      If you forget your password for AutoPlayAuto.com you can reset it from the login page.  Navigate to https://www.autoplayauto.com/ and enter your email address.  To reset the password click on the 'RESET PASSWORD' option as circled below. You will see ...
    • AutoPlayAuto.com Version 19.4 Release Notes - 24th October 2019

      A new version of AutoPlayAuto.com will be released on 24th October 2019.  Check out the release notes below for all the new functionality. 1.  Closed Won Validation There is now a setting which will validate whether your sales team have completed ...
    • Version 20.1.1 - Release Now Available - February 16 2020

      SPW-2226 - Appraisal List Screen Filters have a 'Sticky' Function  When setting  your filters on the Vehicle Appraisal List screen, the filter setting will be retained on your browser and PC.   The setting will not be specific to your login, so if ...
    • AutoPlayAuto.com Release Notes - Version 24.4.2 Released 1st May 2024

      Change a Contact Directly on a Lead (SPW-8444) A recent update introduces a feature enabling users to change a contact directly from a lead. To access this option, users must possess appropriate permissions within the dealership's Role Management ...