Failed Log In Attempts
Overview
AutoPlay now enforces a global login security policy. If a user fails to authenticate their credentials, the account associated with the entered email address will be temporarily locked for 30 minutes. A clear on-screen message will indicate when the lockout is in effect.
If immediate access is required, the user can contact AutoPlay Support to have the temporary lock removed. Support can also assist with the password reset process if needed.
This will have no set timeframe and will accrue a failed attempt each time the email and password combination is incorrect. This count will reset upon successful log in. IF a user has multiple AutoPlay accounts using the same email, this will prevent access to ALL accounts associated with the email being used.
Remove Temporary Block
The user will be allowed to retry to log in after 30 minutes, if they need immediate access they must contact AutoPlay support or their Account Manager who will be able to do the following
- Go into the Failed Logins Admin menu (AP1 users only)
- Find the user record
- Navigate to more option in the 3 dot menu
- Select "Clear Temporary Block"
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