AutoPlayAuto.com Release Notes - Version 21.4.1 Released 3rd May, 2021

AutoPlayAuto.com Release Notes - Version 21.4.1 Released 3rd May, 2021

Call Scripts Functionality (SPW-4809)

AutoPlay has built a new tool to help sales people with phone leads by having the ability to load and record Call Scripts for phone conversations. These can be used for a number of different types of Calls, and have a pre determined set of questions for the user to answer. The Scripts can be provisioned so that answers can be from drop downs, numbers, dates or free text and there is the ability to mark specific questions as mandatory. The Functionality will be controlled via a new Role that will allow certain users to see the Call Script options, and then the individual scripts can be controlled for Make and Yard options. These can also be set so that a Dealer Group can create a single record and have it available for their network so long as the Call Script roll is enabled in the child accounts.

The scripts will be provisioned from a new menu item located in the Sales Pipeline Settings menu and will allow the user to create the questions, answer types and order all in one area.




Once these are provisioned they are then able to be accessed via the call button on the lead detail screen, or from the communication panel.



Once opened the call can be initiated from the Call Script by clicking the Call button, and the answers can be filled in. Once the form is saved it can then be retrieved and edited from the communications panel. 


Reporting functionality is also built in for each Call Script, this is done from inside the Dashboard Reporting, where you can Select Call Script. This will allow you to select a Call Script, and a date range (this is based upon updated date). The report will then return an excel .csv with basic lead information, and a column for each of the questions and answers.



If you would like for this functionality to be turned on for your account, please talk to your Customer Experience Manager (NZ) or your Dealer Performance Manager (Aus)

Ability to have the Privacy Policy accepted a Mandatory selection to create a lead (SPW-4769) - AUS

A Role Attribute has been added to the Privacy Enhanced Role, 'Enforce Agreement with Privacy Policy'. When this option is enabled there is a new Mandatory field option available under My Company. If this setting is turned on, when a user creates a lead the Contact will need to agree and accept the privacy policy otherwise you will not be able to proceed forward to save and create the lead.

Mandatory field Privacy Setting
The user will be displayed with a warning message advising that the lead is unable to be saved

Warning Message that will not allow the lead to be created if the Privacy Policy is not accepted


Stand Alone Appraisals able to be allocated amongst users (SPW-4806)

The ability to allocate Stand Alone Appraisals to different users was not initially an option to users outside of AutoPlay, this has now been amended so that this field is visible to all users.

User Selection Drop down


Users will be prompted with and displayed a date when doing a Look Up on a vehicle that has previously had one done (SPW-4694)

When a user is doing a vehicle look up on a vehicle that has previously had one done, a pop up will appear with the date of the last run search

Last Ran Time Stamp

Privacy Channels Renamed to Communication Preferences (SPW-4768)

When the Privacy Enhanced Role is active on an account, the terminology for the Privacy Channels has been renamed to 'Communication Preferences'. The Menu name for this has also been renamed to 'Comm Preferences'. There is no change to the functionality of this.

Communication Preferences Wording
Privacy Channels are now Re-Named Comm Preferences in the Menu




Ability to Opt a lead out of the Privacy Policy once the lead has been created (SPW-4691)

A Privacy Policy section has been added to the Lead Details accordian menu in the Lead Detail screen for both Australia and New Zealand Clients that has a Tick Box option to opt a Lead out of the Privacy Policy once it has been signed. If this needs to be resigned it can be done from the 'View & Sign' button again




Additional Filters for Opt Outs in Address Book (SPW-4684) 

A new filter has been added to the Address Book for SMS and the terminology synchronized with the email status options to more easily filter for Opt Outs


​

Sales Person Driver License information saved to user record to allow faster Staff Loan car functionality (SPW-4591)

AutoPlay now has fields to store a users Drivers License information, this will allow a fast population of data when selecting an Employee Loan Car 





SMS Campaigns have Opt Out Text appended to messages (SPW-4721)

SMS campaigns now automatically append instructions to opt out from SMS communications by adding 'REPLY 'STOP' TO OPT OUT' to any SMS sent from AutoPlay via the SMS Campaigns.

Characters are already accounted for to add the Opt out option to the campaign
The Text as is appears on the SMS is shown below



Lead Management Rotation settings for lead allocation logic update (SPW-4654)

An extra check has been out into the Lead Management Rotation settings for lead allocation that will not allow for a user to be added to the rotation that does not have Role Management to see the yards that are included in the Rotation list



Manually Loaded listings can now default to a specific Status (SPW-3985)

If you load your listings Manually into AutoPlay, these can now automatically be set to either Current (default setting, exported and visible online), Pending or On Hold Status. Pending and On Hold listings are not automatically picked up in automated exports, displayed on AutoPlay APSR stock pages or picked up in the Data API. This will allow these dealerships the ability to load leads on vehicles and not have them exported, or to hold these vehicles aside until they can be updated to be internet ready. This setting can either be set at a Company/Account level or to individual yards.  If a user chooses to copy an existing listing, the newly created listing will default to the setting at either yard or company level, not the copied listings.



More on how to load a listing can be found here

Appraisal, Test Drive and Write Up emails now use the AutoPlay mail server instead of the local device default client (SPW-4735)

Occasionally when creating an email that uses the local devices email client, the email was populated blank. To resolve this, AutoPlay will use our internal Mail Client and email templates to generate these



Vehicle Registry able to be filtered by Completed (SPW-4736)

The Vehicle registry now has a filterable option that will show all Test Drives that have been marked as completed



Easier Wholesaler Group Management (SPW-4183)

The Wholesaler Group screen now allows individual wholesalers to be added into the group from within the Edit Wholesaler Group screen.




SMS Notifications for Wishlist Matches (SPW-4568)

The Ability to have an SMS notification for a Wishlist Match can now be enabled. If you would like for this to be applied to your account, please contact the AutoPlay support team on support@autoplay.co.nz


Assorted Improvements & Bug Fixes

  1. Extra Internal notes fields added to AutoPlay user admin screens (SPW-3694)
  2. If a user Deletes a Lead in an AutoPlay User is able to reinstate the lead to the account (SPW-3660)
  3. Stand Alone Appraisal account users have had unrequired listings dashboard removed (SPW-4703)
  4. When an AutoPlay user impersonates another user in the account, the Audit Table now also records the AP user ID (SPW-4012)
  5. Non SMS gateway appraisal SMS messages now include appraised vehicles Registration (SPW-4683)
  6. Non SMS gateway appraisal SMS messages now show the user who is sending the appraisal, not the appraisal owner (SPW-4681)
  7. A User who is in both the Vehicle Appraisal Manager Approval Role and the Stand Alone Appraisal Role does not have the lead details hidden on the Vehicle Appraisal Dashboard (SPW-4751)
  8. Increased the Maximum bid amount in the appraisal bidding screen (SPW-4712)
  9. NZ Vehicle Look Ups will prompt if a previous look up has been done in the account (SPW-4713)
  10. Fixed an issue where some NZ Contacts were defaulting to a particular City (SPW-4835)
  11. When Test Drive Terms and Conditions are signed, the drop down to change these is now disabled (SPW-4792)
  12. Appraisal Offer Expiry Warning issue resolved (SPW-4796)
  13. Check and remove any spaces when submitting a Redbook Look Up (SPW-4822)
  14. When retrieving appraisal vehicle details via the NZ Fuel Saver look up, data will be populated in the instance an incorrect model is returned (SPW-4820)
  15. A new field has been added to Yard Details 'Department Code' used for various integrations (SPW-4838)
  16. Updates to AutoPlay rewards KPI Inputs (SPW-4728)
  17. SMS Opt outs will now not appear in the campaign build lists (SPW-4663)
  18. Added Payment link to Write Up form (SPW-4664)