SMS & Phone Calls
Custom Eagers Automotive SMS Gateway
Overview Building on the existing setup that we have for the AutoPlay SMS Gateway, Eagers Automotive has commissioned for AutoPlay to build out SMS functionality to connect directly to their own custom SMS Service used within their network. The ...
Phone and Call Opt Outs
With the 21.5.1 May release there is a new function that will allow a contact to be opted out of phone communications. This will have the effect of disabling the Click to Call functionality from the Lead detail screen by prompted the user that the ...
Call Scripts
Provisioning The Role “Call Scripts” will need to be enabled in the account. This Role will have any users that will need to utilize the Call Script functionality. This Role has no control over which leads that a user can see, it only enabled the ...
SMS Opt Outs For Australian Customers
In SPW-21.21 we discovered a default function in our Australian SMS Gateway where any member of the public who texts a reply 'STOP', 'UNSUB' or 'UNSUBSCRIBE' will automatically opt the customer out of receiving any SMS from any dealers using AutoPlay ...
SMS List Screen
SMS is becoming a more and more heavily used function within AutoPlay can show all SMS within the SMS List screen. Within this screen there is a SMS screen to view your Inbound SMS, Outbound SMS and SMS Notifications generated out of ...
How To Send An Email Campaign Or Live Leads eDM Via SMS
As of 19.4 you now have the ability to send email campaigns or Live Leads eDM's via SMS. An SMS message is sent that contains a url which directs your customers to view the email online. This functions are available to users with the 'SMS Campaign' ...
Making A Phone Call - Click To Call & Tracking
In the latest version of AutoPlayAuto.com you can now click on the Phone or Mobile number field to automatically make a phone call on any compatible device. If the field is editable there will be a green 'CALL' button. If the field is not editable ...
Overview - SMS & Phone Calls
In AutoPlayAuto.com it's possible to send an SMS to customers on your Lead via an SMS Gateway. Check out the support articles to find out more about sending SMS via AutoPlayAuto.com How To Send An SMS To A Customer How To Send An Email Via SMS ...
How To Send An Email Via SMS
Some customers may prefer to communicate via SMS, however SMS can limit the amount of information that can be delivered when compared to email. AutoPlayAuto.com allows you to create an Email Response, but instead of sending via email, you can send ...
Capturing Customer SMS Replies
If the customer replies to your SMS you will be able to capture their reply directly to your lead. If you have a Role Management - Send Lead SMS enabled for Notifications, you will also receive a Notification when the customer replies. When you view ...
SMS Gateways
In AutoPlayAuto.com you can send SMS to your prospective customers from the Lead or Appraisals screens if you have the Role Management - Send Lead SMS role enabled. If you are using AutoPlayAuto.com on a mobile device you will be able to send an SMS ...
How To Send An SMS To A Customer
There are two ways to send SMS via AutoPlayAuto.com. You can send SMS to your prospective customers from the Lead or Appraisals screens. 1. Sending an SMS Via A Smartphone (via Appraisals Only) If you are using AutoPlayAuto.com on a mobile ...