Adding Leads
Avanser Call Capture
With AutoPlay Call Capture it's never been easier or more cost effective to capture your leads directly to your Sales Pipeline. With the ability to provision anywhere from 1 to 100 call tracking numbers AutoPlay have taken away some of the barriers ...
Avanser Call Capture - How To Provision
AutoPlay are pleased to be working with Avanser to be able to import phone calls captured by Avanser into AutoPlay Sales Pipeline via 'Call Capture'. 'Call Capture' is a package that dealers can sign up to via AutoPlay. Upon sign up dealers are ...
AutoPlay Contact Matching Rules
AutoPlay has an intuitive process to attempt to match a contact when a lead is electronically ingested from a lead source. The rules apply to - Leads from API sources - Leads from Email Sources - Leads from Internal Lead Allocation As of the 22.10.1 ...
Email and Phone Number Validation
Email validation in AutoPlay is completed via a regex to validate email addresses according to RFC 5322 specs. You can read more about these standards at https://en.wikipedia.org/wiki/Email_address Mobile validation in AutoPlay is completed via a ...
How To Conduct A Contactless Test Drive
In April 2020 AutoPlay released functionality to contactlessly capture customer signatures on T&C's throughout AutoPlayAuto.com. You can read more about this process HERE. To run a contactless test drive Dealerships can follow the process outlined ...
SMS Your Customers T&C's To Sign Contactlessly
Contactless Signatures On T&C's With the COVID-19 pandemic becoming 'contactless' has become a key part of conducting test drives and managing customer leads. As of 29/04/20 AutoPlay has built in the ability to send the customer an SMS of the Terms ...
COVID-19 Compliance - Overview
As part of AutoPlays response to COVID-19 requirements we have implemented a series of improvements to the existing Sales Pipeline process (released 23/04/20). The new changes are designed to; Help dealerships better keep track of customer visits ...
Select listing - Highlight Similar Listings
When a Lead is assigned a Brochureware listing, a 'Similar' button will display giving users the option of choosing stock from a Dealer account. The match criteria is as follows: Same MAKE Same MODEL No more than 1 year older or 1 year newer (based ...
Automated Privacy Disclaimer Email
Privacy is becoming more and more of a hot point in the automotive dealer space so it's important that you inform your customers of your Privacy Policy. AutoPlayAuto.com has a built in function to display the Privacy Policy when manually loading a ...
Overview - Adding Leads
Loading a lead in AutoPlayAuto.com is incredibly easy. Watch the short video below to find out more about how to manually load a lead. If you need more detail about how to add leads to AutoPlayAuto.com check out the support articles below. How To ...
How To Create A Lead From A Listing
You can create a lead directly from a listing. Open 'Listings>View Listing' and click on the + button located in the grey action menu. Select the 'Lead' option to create a new lead. The Listing you were viewing will automatically be added against ...
How To Add Listing(s) To Your Lead
When you are first loading a lead, where possible we recommend you qualify all your leads to a Listing. This can be done by clicking on the green 'SELECT LISTING' button toward the bottom of the New Lead screen. On this screen you can search for the ...
How To Scan Drivers Licence Or Business Cards
On the 'Add New Lead' screen you can manually type in your customers details. However it is also possible to use the built in Drivers Licence Scanner or Business Card Scanner to automatically pick up the customers details. The scanning ...
How Can Leads Be Added To My Sales Pipeline
There are many different ways to get leads into your AutoPlay Sales Pipeline in AutoPlayAuto.com. Note - not all will be relevant to your dealership set up. DMS/VMS Integration - Depending on your DMS/VMS AutoPlay may have integration. In some ...
Adding Notes To My Leads
When managing your leads it is likely you will need to add notes and comments about your interaction with the customer. Notes can either be manually typed into the 'Notes' field or you can click the green 'ADD' button. If you click the 'ADD' button ...
How Do I Set Up Recipients For Captured Email Leads?
The Lead Management screen is used to set up the recipients who you wish to receive alerts for captured leads. You can access the Lead Management screen via Settings>Sales Pipeline Settings>Lead Management. You can read more about the Lead Management ...
How To Allocate New Leads
There are two ways to allocate leads; When a new lead is received you can allocate using the email alert You can allocate leads from the View Lead screen within AutoPlayAuto.com How To Allocate New Leads When an electronic lead is captured it will ...
Managing Opt In/Opt Out Of Future Marketing When Loading Leads
Managing when capturing new leads If your customer does not want to be contacted via marketing communication you can un-check the 'Opt in to future marketing communication'. Un-checking this option will flag the contact record as 'Opted Out' which ...
Managing Privacy When Loading Leads
Signing The Privacy Policy The privacy of your customers data is very important, and if a dealer falls short of their privacy expectations they can incur large fines. Privacy rules differ by country so make sure you are up to speed with what the ...
How Do I Match Against Existing Customers And Leads In Sales Pipeline
You can search the customer database using the green 'LOOKUP' button. This will search throughout all of your customer database for a matching contact based on the customer info you have entered. If you have DMS/CRM integration this search will be ...
How Can I Capture Electronic Leads
AutoPlay can capture leads from most electronic sources. AutoPlay has several methods that can be used to capture leads - the approach taken depends on the source of the leads and what they are able to provide. 1. Via AutoPlay Lead API - AutoPlay's ...
How To Manually Create A Lead
There are several ways to create a new Lead in autoplayauto.com. Via Prospect Activity Via Address Book Via Listings Via Dashboard Via Appraisals Dashboard or Standalone Appraisals This support article will focus on loading a lead via the Sales ...