Why can't I see all my contacts?
The Address Book defaults to show only New and Current contacts.
The Address Book may contain those who have Opted Out or are undeliverable - in which case you can filter to these contacts via the expandable filter options.
In addition to keep the system fast we will not load your full database at once - instead we display 25 on each page.
It is recommended you search using the keyword search (which has been refined to improve the quality of search results).
In addition in isolated cases it is possible for AutoPlay to restrict access to contacts by yard or user.
Related Articles
I forgot to select the customer as Opted Out when I created the lead. Can I update my customer later?
You can click through to the Contact screen from your lead, or directly from the navigation menu. Once you've found your contact you can open the 'General' section and change the Status to 'Opted Out (it will likely be 'New' or 'Current').
How can I load contacts into the Address Book?
If you are a manager in the Manage Contacts role you can add a contact via the address book via the + button in the Action menu. Any new contact created on a lead will automatically end up in the Address Book and if you have integration with a DMS ...
I've found my customer...now I want to create a Lead against them. Can I do this?
Yes. In autoplayauto.com you can send an email, create a lead, test drive or loan vehicle directly from the customer record (without having to navigate back to the Dashboard. Once you've found your contact, click on the + button within the Action ...
What is the 'Member Of' section for?
The 'Member Of' section is for users to manage the groups the customer belongs to. In this screen you can add the customer record to the groups set up under your account. If you need to add multiple customers to groups you can use the bulk manage ...
Why can't I see the Address Book?
In autoplayauto.com we've introduced a new role to control who can access the address book (the Manage Contacts role). The role will enable anyone added to view contacts, and if ticked as a manager the user can add/edit/delete contacts. If you ...