What happens if I am using a thin client/remote desktop/Citrix/VMware?
autoplayauto.com will work within a remote desktop environment. However depending on your dealerships exact set up you may face incompatibility with camera and microphone use (Note - this is generally a limitation of thin client/remote desktop set ups and is something currently experienced with the Silverlight Studio). If you experience any issues taking photos or recording audio voiceovers when using a remote desktop we recommend talking to your IT team about your options.
Related Articles
Why can't I see the Address Book?
In autoplayauto.com we've introduced a new role to control who can access the address book (the Manage Contacts role). The role will enable anyone added to view contacts, and if ticked as a manager the user can add/edit/delete contacts. If you ...
How do I upload my customers 'Proof Of Status'?
The Assistance Request Form has a section labelled 'Proof Of Status'. This section includes a image control that will enable you to take a photo of your proof of status, or to upload a file from your device/computer.
What are the 3 dots next to the keyword search?
The icon next to the keyword search box will allow you to select multiple contacts at once to bulk add to a group, or bulk delete. This button will only be visible to approved managers.
How do I set up a new user?
If you have the User Admin role you can set up new users via the My Users screen. If you have the right role you will see a + button in the grey Action menu. Remember that setting up a user is only half the equation - you also need to make sure you ...
How Do I Set A Default User Sort Order?
If you have the Company Admin role you can set a default 'User Sort Order' to control whether you want to display user lists sorted by first or last name. This setting will determine if the user list is sorted by First or Last Name, and is ...