What does the coloured square in the 'Progress' field mean?
As with iOS and SIlverlight Studio the coloured square represents the customers perceived interest. The square can be blue=cold, orange=warm, red=hot or not selected. This can be set when viewing the lead detail screen.
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Why am I seeing so many more options in the left hand side navigation menu?
Most of these items were not previously visible to users outside of AutoPlay employees. With autoplayauto.com we made a conscious effort to expose these to approved users. This means that dealerships are able to self diagnose and change more ...
What does the blue + icon in the 'Customer' field do?
This icon opens a shortcut to the customers contact details. You can click on the customers phone, mobile or email to directly contact the customer, but any action completed here will not be automatically recorded within AutoPlay. Instead this ...
I forgot to select the customer as Opted Out when I created the lead. Can I update my customer later?
You can click through to the Contact screen from your lead, or directly from the navigation menu. Once you've found your contact you can open the 'General' section and change the Status to 'Opted Out (it will likely be 'New' or 'Current').
How do I navigate around autoplayauto.com?
For simplicity the main navigation menu is located on the left hand side of the screen - just like the iOS app and the old Silverlight Studio. The menu is divided into sections that can be expanded or collapsed as required. Clicking on each menu ...
Where are all my filters?
In keeping the screen uncluttered and easy to use, when you initially open the Dashboard you'll see only the most commonly used filters for Status (Open, Closed), Users, Yards and Lead Progress (i.e. Awaiting Action, Test Drive etc). If you expand ...