Watch the short video below to find out how to manage your Customer Profile.
If your dealership account has the 'Customer Profile' role enabled then you will see the icon for this in the red header menu (underlined in red in the screenshot below). This screen can be used to build up a profile of the customer within AutoPlay that provides sales people with a better understanding of the type of person the customer is.
Watch the short video below to find out more about how to create and manage your contact database via the 'Address Book' screen in autoplayauto.com The 'Address Book' contains all of the customers/contacts that exist in AutoPlay. If you have ...
The Address Book is the home of all the contacts that are created in autoplayauto.com - a count of the total records is listed in the red header (shown as 'Contacts (54) in the screenshot below). As each dealership could have hundreds of thousands ...
It is possible to Import Contacts from a CSV file into autoplayauto.com via the Address Book. To do so click on the Import Contacts button pictured below (highlighted with red underline). You can then elect to add directly to a 'Contact Group', ...
All leads in AutoPlay must be attached to a Contact record. Contacts can be added to AutoPlay in several ways Via Customer Integration with a DMS or CRM system Via Leads captured via API or Email Capture Via 'Import Contacts' in the Address Book or ...
To view an existing contact click on the record from the Address Book. This will open the View Contact screen. At the very top of the screen you will see icons for; Days Since Last Contacted - shows the number of days since an Email Response, SMS, ...