Automation - Priority

Automation - Priority

AutoPlay has identified and enabled certain triggers to have a higher priority in there is a case of a backlog of Automations to process. This is to ensure time sensitive actions are handled with the highest importance. 

The current list of priority triggers can be found below 

1 - Top Priority
2 - Medium Priority
3 - Final Priority

TRIGGER
CATEGORY
Appraisal Created/Updated
2
Calendar Event Completed
2
Calendar Event Created
3
Calendar Event Due
1
Calendar Event No Show
3
Customer Replied to Email
1
Customer Replied to SMS
1
Email/SMS Failed to Send
1
Lead Closed Lost
2
Lead Closed Won
2
Lead Created
1
Lead Inactive
3
Lead Not Updated
2
Lead OverDue
2
Lead Progress Not Updated
3
Lead Progress Reached
3
Lead Progress Sold
3
Lead Stalled
2
Test Drive Completed
2
User Created
3

    • Related Articles

    • Overview - Automation

      The 'Automation' Settings screen will allow Dealers to setup actions, for example an Email Response that are triggered by certain events such as closing a lead as won or lost.  Dealers can set the Timeframe the action is taken and the Standard ...
    • Automation - Brakes

      Although you can opt out individual leads from triggering Automation there may be times where you want certain actions completed by the customer, or by a user of AutoPlayAuto.com to prevent the Automation from triggering. For this purpose AutoPlay ...
    • Automation - New Timezone Setting

      Prior to 21.2.1 Automation would automatically use the timezone set at the Company Level. This functionality was fine for the majority of accounts within a single timezone, but was lacking for accounts with Yards located in different timezones (i.e ...
    • Automation - Communications

      The Communications section can be used to set up either an automated Internal communication to staff or External communication to customers. The 'Type' of comms available to set up are; Email Notification - Internal email notification to other ...
    • Automation - Actions

      For all Automation Triggers there is the ability to complete specified actions instead of sending emails, SMS or in-app notifications; Close Lead As Lost - Will automatically close the lead as lost - can select a Close Reason to be applied here. ...